Assistive Technology and Telecare
Assistive technology refers to any gadget that is used to increase, maintain or improve a person's independence or reduce the risk to their wellbeing.
Used effectively, assistive technology can:
- Promote independence;
- Improve confidence;
- Help manage risks around the home and in the community;
- Support a person to remain living at home;
- Help with memory and recall;
- Support a person to carry out key tasks, such as making a cup of tea; and
- Provide reassurance to carers and family members.
Telecare is the term used to describe the range of equipment that can alert a call centre when, for example:
- A person falls; or
- A person leaves their home unexpectedly; or
- A person needs assistance.
Examples of Telecare equipment include:
- A personal alarm (pendant alarm);
- A falls alarm;
- A door sensor.
In Southampton, Telecare is provided by City Telecare Services.
Assistive technology and Telecare can be provided:
- As part of a CIS service; or
- To support hospital discharges; or
- Alongside services to meet on ongoing care and support needs; or
- Independent from all of the above.
It is available to people who live in:
- Their own home;
- Rented accommodation (including Local Authority accommodation);
- Supported living;
- Extra Care;
- Shared lives placements.
If a person lives in residential or nursing care assistive technology and Telecare is normally the responsibility of the provider to assess and arrange.
Assistive technology:
See: Assistive technology services
Telecare:
See: Southampton City Council’s telecare service
The service can also be contacted directly:
Tel: 023 8083 3675
For information about the current costs for Telecare see: Southampton City Council’s telecare service.
If Telecare or assistive technology is being arranged by adult social care to meet an eligible need costs may be included as part of the personal budget and would be subject to normal charging rules.
If the person has an existing (or developing) Care and Support Plan any assistive technology or Telecare that is provided to meet on-going needs must be recorded in the plan.
Assistive technology and Telecare should not be provided until an appropriate and proportionate assessment of need has been carried out.
Any social care practitioner can assess the need for assistive technology and Telecare as part of a needs assessment if they are confident to do so.
Referrals for telecare can be made online.
All monitoring activity should be recorded in line with local recording requirements.
At such time when monitoring is no longer required it may cease.
Any assistive technology or Telecare that is part of a person's Care and Support Plan should always be reviewed as part of the statutory review of that plan.
For assistive technology, arrangements will differ for different products and services.
For Telecare contact the telecare service:
Tel: 023 8083 3675
For assistive technology, arrangements will differ for different products and services.
For Telecare contact the telecare service:
Tel: 023 8083 3675
Email: city.telecare.services@southampton/gov.uk
Note: If a review has determined that assistive technology or Telecare equipment is no longer required these arrangements should only be made when any alternative provision to meet needs is in place.
Last Updated: December 14, 2023
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